Delivery
Delivery costs for orders are calculated by the price, weight and volume of the item and this will be displayed to you within the shopping basket as you add items to the basket. We provide free standard shipping for orders over £35 (exc. VAT)
On delivery you must inspect the goods carefully for damage as Doctor Essentials is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us in writing via email within four working days from the date of delivery.
We mainly dispatch our orders via Hermes and DPD. We reserve the right to use whichever service we deem is most appropriate at the time. If there is any additional charge required we will seek confirmation from the customer prior to dispatch. We anticipate that all deliveries will arrive as specified, however Doctor Essentials cannot accept any liability for any delayed or lost deliveries.
Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address.
Unsuccessful deliveries: Doctor Essentials will hold unsuccessful deliveries for 28 days. If contact with the customer has been unsuccessful after this period we reserve the right to dispose of the goods.
International Delivery: Currently we are delivering in the UK only
Ordering
You can order products from our website, by ordering on-line or telephoning 01932 570232.
All orders placed before 4pm Monday to Friday or 12pm Saturdays (excluding public holidays) will be processed the same day and sent by either Hermes or other courier service. For orders placed via the website tracking details will automatically be sent upon despatch to the email address provided for the order. If an order exceeds our maximum parameters for a consignment (a single parcel up to 5kgs or larger than 600mm x 400mm x 400mm) we reserve the right to change the courier to an appropriate service for the whole consignment, in this situation we will make every effort to inform you of the change to the nominated courier. Under certain circumstances it may be still be necessary to amend the requested courier to a more appropriate service for the goods purchased, this may be due to the bulk or value of the items purchased. In this situation Doctor Essentials will make every effort to inform you of the change and the reason for the amendment.
All orders received after the cut-offs Monday to Saturday will be processed the next working day. The ‘confirmation’ stage sets out the final details of your order, and will provide you with an order reference number. Following this, we will send you an order acknowledgement email detailing the products you have ordered.
By placing an order on this website you are confirming that you are over 18 years of age.
If there is a problem with your order (if the product is out of stock, if there is a problem with your payment) you will be contacted as soon as possible via email or telephone (please make sure all contact details are correct).
All images of products are purely for illustration only, and do not form part of the description of the product.
Doctor Essentials cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.
You can pay by any Visa, MasterCard or American Express credit card.
In an endeavour to ensure that shopping online is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.
If the order is part despatched (i.e. more than one delivery is required) you will only ever pay one delivery charge.
Doctor Essentials reserve the right to cancel any order and refund payment at any point prior the order dispatch should it see fit.
How to cancel: Customers must contact Doctor Essentials within 14 (14 days is official UK cooling off period) days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation will not be credited. Doctor Essentials reserves the right, at its discretion, to charge the customer 20% of the full price to cover costs it may incur as a result of a customer ordering error. Customers must return all products unused and as originally delivered. Certain products, e.g. software storage devices, can only be returned if the original packaging is unopened and any seals intact. Doctor Essentials cannot accept returns on hygiene or sterile products, products that are made to order, personalised, assembled prior to delivery or assembled and installed, unless they are faulty. Please contact the Doctor Essentials Customer Service Team for guidance and advice before proceeding.
All goods are subject to availability.
Any tier pricing cannot be used in conjunction with bespoke customer pricing structures agreed elsewhere. Other discounts may only be combined at the discretion of Doctor Essentials. We reserve the right to alter/revoke any discounting at any time.
Any free gifts offered are subject to availability, and we reserve the right to amend the offer if required. All prices are inclusive of VAT at the current rate, and are shown in Great British Pounds Sterling. Any currency conversion on the website is purely for comparison, the actual price paid for overseas orders will be determined by the rate of exchange on your payment card.
VAT will be charged on all orders within the UK and the EU. Individuals/organisations wishing to claim VAT exemption on non-exempt products will need to provide supporting documentation when the order is placed.
Warranty and Limitation of Liability
Doctor Essentials (The Seller) warrants that all reasonable care will be taken to ensure the quality of materials and workmanship. In the event of any defect arising within 12 months, or a different period as specified in the general description of the goods, from the date of delivery to the Buyer, or as otherwise agreed in Writing, the Seller will repair or replace the defective goods, if required to do so, provided that:
- they are returned carriage paid to the Seller’s premises; and
- it is proved to the Seller’s satisfaction that the defect is due to inferior workmanship or material.
The warranty excludes defects caused by misuse or neglect or arising from wear and tear and applies only to Goods bought directly from the Seller.
The Seller shall not be under any liability to the Buyer for any defects in the Goods or for any loss or damage to or caused by the Goods, whenever they arise, except to the extent that the Seller has expressly accepted liability under these conditions. All other conditions, warranties or other terms whatsoever concerning the Goods, whether express or implied, by statute, at common law, or otherwise, are hereby excluded to the fullest extent permitted by law. In no circumstances (other than death or personal injury caused by the seller’s negligence) shall the Seller be liable for any purely economic loss or for any special, indirect or consequential damages of any nature whatsoever.
The Seller does not undertake to pay for the cost of repairs to defective material or goods incurred by the Seller without previous specific agreement in writing.